Shipping Policy
This store is operated by True Nourish Global LLC. This policy explains how and when we deliver orders.
Where we ship from
Orders are dispatched from our international fulfilment partner and delivered to the United Kingdom by tracked post.
Processing time
Orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding UK public holidays). Orders placed on weekends or holidays are processed on the next business day.
Delivery time
Once dispatched, standard delivery to the United Kingdom takes 3–10 business days. Delivery times are estimates and may occasionally be affected by carrier delays.
Shipping costs
Standard shipping to the United Kingdom is free on all orders. The final shipping cost is always shown at checkout before you pay.
Taxes and duties
Depending on the value of your order, UK import VAT and a carrier handling fee may be charged on delivery. If you have any questions before ordering, please contact us.
Order tracking
When your order is dispatched, we will email you a tracking number so you can follow your delivery.
Delayed, lost or damaged parcels
If your order has not arrived within 10 business days of dispatch, or arrives damaged, please contact us at contactus@truenourishofficial.com with your order number. We will investigate with the carrier and, where appropriate, send a replacement or issue a refund.
Contact
Email: contactus@truenourishofficial.com. We reply within one business day.